Cancellation Policy
Cancellation Policy
Last Updated: July 2026
At Paul Street, we understand that you may need to cancel or modify your order. Please read our cancellation policy below.
Quick Summary
| ⏰ | Cancel within 24 hours of placing your order (before dispatch) |
| 🚚 | Orders cannot be cancelled once dispatched |
| 💳 | Prepaid refunds are processed within 7 working days |
| ✏️ | Order modifications are possible before dispatch |
| 📞 | Contact us as soon as possible for cancellation requests |
Cancellation Before Dispatch
You can request to cancel your order within 24 hours of placing it, provided it has not been dispatched from our warehouse.
To request a cancellation, please contact our Customer Support team with your Order ID.
Email: support@paulstreet.co.in
Phone / WhatsApp: +91 84316 85926
If your cancellation request is approved before dispatch, a full refund will be initiated.
Cancellation After Dispatch
Once your order has been dispatched, it can no longer be cancelled.
If you no longer wish to keep the product, you may request a return after delivery, subject to our Return & Exchange Policy.
Refunds for Cancelled Orders
Prepaid Orders
For eligible cancellations, the refund will be credited to your original payment method within 7 working days after the cancellation is confirmed.
Cash on Delivery (COD) Orders
COD orders can only be cancelled before dispatch.
Please note that repeated cancellations or refusal to accept COD deliveries may result in the Cash on Delivery payment option being restricted for future orders.
Order Modifications
Need to make changes to your order?
Before dispatch, we may be able to assist with:
- Size change
- Colour change (subject to availability)
- Shipping address update
- Contact number correction
Please contact us immediately after placing your order. While we'll do our best to accommodate your request, modifications cannot be guaranteed once order processing has begun.
When Paul Street May Cancel an Order
In certain situations, we may cancel an order, including but not limited to:
- Product is out of stock
- Pricing or product listing errors
- Payment failure or verification issues
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Unforeseen operational or logistical constraints
If a prepaid order is cancelled by Paul Street, the full amount paid will be refunded to the original payment method.
Need Assistance?
If you have any questions regarding your order or cancellation request, we're happy to help.
Email: support@paulstreet.co.in
Phone / WhatsApp: +91 84316 85926
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST