Return & Exchange Policy
🕒 Eligibility for Returns & Exchanges
✔️ You can request a return or exchange within 7 days from the date of delivery.
✔️ The product must be unused, unwashed, and in its original packaging with tags intact.
✔️ Items eligible for exchange can only be exchanged once per order.
✔️ Refunds and exchanges will be processed only after quality inspection of the returned product.
📦 Return & Pickup Process
🚚 Reverse Pickup Service:
- We offer a free return pickup service.
- The pickup will be attempted twice by our logistics partner.
- If the pickup fails both times, the buyer must self-ship the item to our address.
📩 Self-Shipping Returns:
- If you return the product via courier, we will reimburse ₹100 for shipping costs.
- Please mention your Order ID and Registered Contact Number on the package.
📍 Return Address:
Paul Street, 185/2, 2nd Floor, Sri Murugan Complex, 4th Cross Road,
Khudif Shariff Garden, Lalbagh Road, Bangalore - 560027.
📞 Phone: +91-8431685926
💰 Refund Policy
✔️ Prepaid Orders: Refunds will be credited to the original payment method within 7 working days after return approval.
✔️ COD Orders: Customers must share bank details or UPI ID via email to support@paulstreet.co.in along with their Order ID.
🚫 Important: COD charges and forward shipping fees are non-refundable.
🔄 Exchange Policy
✔️ Exchange is applicable only once per order.
✔️ Once the replacement is delivered, no further exchange requests will be accepted.
✔️ If the requested exchange item is unavailable, a refund will be issued instead.
⚠️ Important Notes
- Returns will not be accepted if the product is damaged, worn, or without original tags & packaging.
- Unboxing video is required to claim refunds for damaged or incorrect items.
- For any concerns, reach out to us via support@paulstreet.co.in or WhatsApp: +91-8431685926.
