Return & Exchange Policy

We want you to have a hassle-free shopping experience with Paul Street. If something isn't right, we're here to help.

Quick Policy Summary

✅ Policy
📅 7-Day Return & Exchange from the date of delivery
🚚 Free Reverse Pickup available for eligible returns
🔄 One Exchange allowed per order
💳 Refund within 7 Working Days after quality approval
🏷️ Sale Products are Non-Returnable (Size & Damage exchanges only)
📹 Unboxing Video Required for damaged or incorrect items

Return & Exchange Eligibility

You can request a return or exchange within 7 days from the date your order is delivered.

To qualify, your item must be:

✔️ Unused and unwashed

✔️ In its original packaging

✔️ With all original tags attached

✔️ Free from stains, perfume, deodorant marks or damage

Please Note

  • Returns and exchanges are approved only after our Quality Check (QC).
  • Each order is eligible for one exchange only.
  • Once an exchanged product is delivered, it cannot be exchanged again.

Sale Items

Products purchased during any sale, discount offer, or promotional event are not eligible for returns.

They can only be exchanged if there is:

✔️ A size issue

✔️ A damaged or defective product

Color changes, style changes, or any other exchange requests are not applicable for sale products.

Return Pickup

Free Reverse Pickup

We provide a complimentary reverse pickup service for eligible orders.

  • Our courier partner will attempt pickup up to two times.
  • If both pickup attempts fail, you'll be required to self-ship the product.

Self-Shipping

If reverse pickup isn't available or both pickup attempts fail:

  • Ship the product using any reliable courier. 
  • Mention your Order ID and Registered Mobile Number on the package.
  • We'll reimburse up to ₹100 towards courier charges after successful quality inspection.

Return Address:

Paul Street

185/2, 2nd Floor, Sri Murugan Complex
4th Cross Road, Khudif Shariff Garden
Lalbagh Road, Bangalore – 560027

📞 +91 84316 85926

Refund Policy

Prepaid Orders

Refunds are processed to your original payment method within 7 working days after your returned product passes our quality inspection.

Cash on Delivery (COD) Orders

Please email the following to support@paulstreet.co.in

  • Order ID
  • Bank Account Details or UPI ID

Your refund will be processed within 7 working days after approval.

Non-Refundable Charges

The following charges cannot be refunded:

  • COD Handling Charges
  • Forward Shipping Charges (if applicable)

Exchange Policy

  • One exchange is allowed per order.
  • Exchanges are subject to stock availability. If your requested size is unavailable, we'll issue a refund instead.
  • Once the replacement order has been delivered, no further exchanges can be requested.

Returns That Cannot Be Accepted

We cannot accept returns if the product:

  • Has been worn or washed
  • Has perfume, deodorant or makeup stains
  • Has been altered or damaged after delivery
  • Is returned without original tags Is returned without original packaging

Damaged or Incorrect Products

Received a damaged, defective or incorrect item?

Please contact us within 48 hours of delivery.

To help us process your request quickly, please share:

  • Order ID
  • Photos of the product
  • Unboxing video (Mandatory)

Requests without an unboxing video may not be eligible for replacement or refund.

Need Help?

📧 Email: support@paulstreet.co.in

📱 WhatsApp / Call: +91 84316 85926

Our support team is happy to assist you.